Payments

Failure or delay in payment of the deposit or full balance may be deemed a unilateral cancellation by the client and shall be subject to contractual penalties.

Payment for the activity can be made either by bank transfer in advance 50%, or in cash on the day of the activity.

Cancellation by the client
Cancellations must be notified in a verifiable manner by registered mail or email to gomerabienestar@gmail-com. The date of receipt shall be deemed the effective cancellation date.

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     Day trips
● Cancellation ≥ 48 hours: 100 % refund.
● Cancellation < 48 hours: no refund will be issued.

● Failure to attend at the agreed meeting point and time will be considered a last-minute cancellation and will not be eligible for a refund.

Cancellation by Gomera Bienestar
Force majeure events (Including but not limited to natural disasters, official weather alerts, serious safety risks, or guide unavailability without a qualified replacement):
● Full refund of all amounts paid or, by mutual agreement, may be offered an alternative date for the activity.

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